SmileDirectClub

I began my Smile Direct Club process with the at-home impression kit. They needed me to redo it, so I opted to visit a Smile Shop instead so that the 3-D scan would be more accurate and avoid any complications from me attempting to do the impression kit myself. The Smile Shops are about an hour away from my house, so I opted to hold off on scheduling. There was a pop-up Smile Shop in my town, so I went in February 2022. The consultant showed me how my teeth would look with the digital treatment plan progression. My top teeth were already straight. My bottom front teeth were crowded. That is the issue I wished to address with the SDC program. The digital progression photos showed straight bottom front teeth. My initial treatment plan was listed as about 8 months of nighttime wear for 10 hours per night with each set of aligners worn for two weeks. I received my first set of aligners in April 2022. I wore them as prescribed: 10 hours per night. I switched to the next set of aligners using the reminders sent via text, email, and notifications from the app. I neared the end of my treatment program when I was unable to wear the bottom aligner in the next set because they would not fit. I would have had to use force to make it fit over my bottom teeth because the aligner did not line up with how my teeth were positioned. I was able to drive 45 miles to a Smile Shop and have a new 3-D scan after obtaining approval from my dentist, Dr. Danny Blaine Leeds. I received a new treatment plan and new set of aligners in December 2022. That was when my first treatment plan was supposed to be complete. The new treatment plan was another 8 months. I was supposed to complete that one in August 2023. I paid for another 8 months of aligners. I understand that every case is different, so I was willing to shell out more money I hadnt originally planned to spend because I believed them when they said this treatment would work and that it would work as well as their competitor, Invisalign. Things started off fine. However, the aligners of the new treatment plan started making my teeth hurt when I removed them. I had to wait an hour or two before eating because my mouth was sore. I was also getting abrasions on the insides of my cheeks and having to file down the aligners so they wouldnt cut or dig into my gums because they went to the level of my gumline. The aligners made me speak with a lisp, which I was told during the consultation that wouldnt happen if they fit properly. I wore the aligners until I was unable to fit the bottom set onto my teeth yet again. The aligner did not line up with my bottom teeth, which were still just as crooked as when I started the treatment plan. I couldnt fit them onto my teeth. I was told to wear the last set of aligners that did fit for a couple more weeks. That did not work. My treatment plan was scheduled to end in August 2023. When I visited my dental hygienist at the end of June 2023, she was shocked when I told her I was almost done with the second treatment plan because my bottom teeth were still very crowded. I reached out to their customer service department and was told to send in photos and a detailed explanation of my concerns. I did that and received no response. I submitted the same information a second time with no response again. Finally, upon submitting my photos and complaints a third time, I was approved for a second aligner touchup session. SDC wanted me to purchase retainers when I finished the treatment plan, but I expressed how I wasnt sure how I was supposed to do that considering 1. I was unsatisfied with my end results and 2. I wasnt even able to wear the last two sets of aligners, so I didnt know how they thought the retainer would even fit properly. Purchasing the retainer is the only way that one can qualify for their Lifetime Smile Guarantee. I have now been approved for a THIRD treatment plan of another 8-10 months, at my own expense of course. This will turn a plan that was originally supposed to be 8-10 months into one that is at least 26 months. I could have gotten traditional braces if I was going to have to deal with this for over 2 whole years. I feel like I have paid for a service that promised results but did not deliver. I paid $250 for a down payment on the treatment plan as well as $88.90 per month from March 2022 until September 2023. That is 18 months and $1,850 for my teeth to still be the EXACT SAME as before the treatment plan(s). I still do not have usable aligners, yet they charged me for the month of September. If I want to follow this third treatment plan, they are asking for another $250 down payment and 8-10 more months of monthly payments of $88.90. What if my teeth are still the same after this third treatment plan that may or may not work judging by the results of my first two? SDC claims that they stand by their product and offers a Lifetime Smile Guarantee, but I have an unfinished end result. This is akin to receiving an item not as described even after paying full price for it. During the duration of the service, the product did not meet expectations on more than one occasion. I do not trust SDC to actually fix my bottom front teeth at half of the cost of traditional braces or Invisalign the way they promised. Now I have an incomplete smile I will have to consult with an actual orthodontist to repair. My top teeth were already straight. SCD didnt fix that. My bottom teeth are still crowded in the front. What did I just pay for over the last year and a half? Additionally, I see that my assigned dentist, Dr. Leeds, has other poor reviews for his services with SDC as well as a lawsuit that he and other dentists associated with SDC filed against the Board of Dental Examiners in Alabama because he was practicing in another state (Tennessee) without appropriate supervision. I am not confident that he, or any dentist employed by SDC, will be able to oversee my third treatment program to get my teeth to my level of satisfaction. Not to mention the countless horror stories I have seen about people who have used SDC who have had even worse issues than I have, such as causing hairline fissures, root damage, receding gumlines, bone loss, etc. I would like a full refund of $1,850. I can use the money I paid SDC to go towards actual orthodontic treatment to correct my concerns. Just spend more on Invisalign or traditional braces!

I've been trying to cancel with smile direct club since September of last year. Still have not been able to cancel and continue to get charged for it. They did not answer the phone for pissed customer service

It was very hard to get in touch with someone on customer support. Very poor service. The aligners were working, but right now I can't continue the process due to the company shutdown. Its very frustrating cause Im paying for the smile, yet I haven't been talking to anybody and also to see the progress. I hope they do something about this.

They never gave me and my daughter replacement alligners after the pandemic even though we requested them no one sent anything they took full payment amd dumped us we have never heard anything again now I have to pay for my daughters braces again and mines waste of money for me they need to be sued

still no good mein tith.needed more aligners because mein doctor said still no strength, and im no happy

Good morning! My name is Angelica Tofan and I am sorry to say this but I am very disappointed with your services. A year ago I was very happy when I started the treatment and there was this opportunity for my front teeth to be perfectly close together. At least that's what I was told, that in about 6 months my dream will come true. I followed the treatment exactly, every day I didn't eat anything for 10 hours and I didn't take off the aligners all this time. Then I would eat something and quickly put them back. That's how I did the whole treatment period. It was really a big pain because when I changed the aligners I had big headaches and without pills I couldn't sleep. But, I had the motivation and the hope that I would be satisfied with the result. Unfortunately it was not like that. The straight teeth were a little closer, but not as I wanted or as I had the certainty given by the specialists. After that I got in touch with smile and I was scheduled again for the consultation, I followed a new treatment, I went through the same pains again, but unfortunately this time the result was the same. At the beginning of October 2023, I got in touch with smile again and explained that I am not satisfied with the result either this time because there was no progress. I scheduled a consultation again on October 24, 2023, I mention that I was present and was told that I would be contacted for a new decision. After two days I receive an email that I have to make another appointment, and I explained to them that I just went to the appointment two days ago. Since then I have not received any result, no explanation or any information on what to do in my situation. I think it is not fair that a patient should go through this ordeal and especially have all his hopes dashed, considering that I was correct with the monthly payment of £69.43 and in total I have paid so far a total of about £ 972 and I still have £711, 61 to pay. Tell me honestly, for what services? I believe you are a serious company and I will be treated fairly. Thank you!

I was so excited to start my journey to more attractive teeth and I didn't receive that what I thought I was going to receive so disappointed I will never go to this company or any similar can't be trusted no there in bankruptcy and there is nobody to contact phone number is no longer available the dental office there were renting out has no information so upset

How the company is taking money out my account and I no longer have there service its been 8 months and I cant get into the account I had with them its not active anymore for me to see my account I had with them from my past payment and activity

I pay my treatment plan without receiving any aligners with no communication after time I found on news that smiledirect club out of business

After I pay them my full amount of my aligners treatment I didn't receive my aligners I try to contact them no information just I hear about smiledirect club shutdown of the business.

I have been trying to get a $299 refund for the aligners i will never receive. How do i do that? Smile direct has shut down and now all their customers are left wondering what is going to happen do we get our money back or de we all just lose it all.. it's not fair and so wrong! They new they were shutting down before they took my deposit and did it anyway. It's been just over 30 days since I signed up with them and still get nothing returned and you can't even contact anyone.

I visit one of your locations physically and purshase one of your packages and also done an impression for ($250) I also visited 3 times.It has been 3 months and i still havent recieved my package meanwhile Im also being charged $89 per month.

Im an ongoing patient at the smile direct club and unfortunately i wasnt able to complete the treatment because of the company shutdown. I paid a down payment of $300 and been paying $114 a month since September. Its really hard paying yet i never got the results that i was expecting. Hoping that they will find a way to reach out to the on going patients.

I got a paper in the mail talking abt a hearing i have to go to ? And about bankruptcy but i dont know what thats about.

They closed without notice halfway through orthodontia leaving customers deserted. Any sort of notification would have been decent.